Shipping Policy

Last updated: October 20, 2026

Thank you for shopping with JNBR. Our graphic T-shirts are made to order through our print-on-demand (POD) production partner, Printify. Each item is produced after an order is placed and shipped directly to you by the production and shipping partners.

This policy explains how orders are produced, shipped, and delivered.

1. Order Processing & Production

JNBR products are made to order. We do not generally keep finished products in stock. After you place an order, it is submitted to our production partner for printing and fulfillment.

Production typically takes several business days, but the actual time may vary depending on the product, production facility, order volume, holidays, and other operational factors. Any available production or delivery estimates displayed on the product page or at checkout should be used as a guide.

Production time is separate from shipping time. Your order will be shipped after production is completed and the shipping label has been created.

During busy periods or unexpected disruptions, production may take longer than estimated.

2. Shipping Methods & Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery times are displayed at checkout when available.

Delivery estimates generally begin after an order has completed production and has been handed over to the carrier. Delivery times are estimates, not guarantees, and may vary based on the destination, carrier, customs clearance, weather, holidays, and other circumstances outside our control.

Please allow time for both production and shipping when estimating when your order will arrive.

3. Shipping Costs

Shipping costs are calculated at checkout based on factors such as the delivery destination, product, package details, and available shipping method.

Any applicable shipping promotions or free shipping offers will be displayed on our website or at checkout and are subject to their stated terms.

4. Fulfillment & Split Shipments

Printify works with production and fulfillment partners in different locations. Depending on product availability, your delivery address, and the fulfillment options available for your order, your items may be produced at different facilities.

If you order multiple items, they may arrive in separate packages and at different times. You may receive separate shipping confirmations and tracking numbers for different shipments.

Where available, orders may be routed to a suitable production facility based on fulfillment availability and destination. The actual production or shipping origin may therefore vary by order.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Tracking details may take some time to appear or update after the carrier receives the package. If your tracking information does not update immediately, please allow a little time for the carrier's system to refresh.

If you have concerns about your shipment, contact us at jnbr.std@gmail.com and include your order number.

6. International Shipping, Customs & Import Charges

JNBR offers shipping to selected international destinations. Available destinations and shipping options are shown at checkout and may change depending on product availability and fulfillment coverage.

International orders may be subject to customs duties, import taxes, VAT, GST, local sales taxes, brokerage fees, or carrier handling charges. Whether these charges are collected at checkout or upon arrival depends on the destination, shipping method, and checkout arrangements.

Unless checkout explicitly confirms that applicable duties and taxes are prepaid, any import charges assessed upon arrival are generally the customer's responsibility, subject to applicable law.

Customs authorities may inspect or hold packages, and customs processing can extend delivery times. We recommend checking your local import requirements before placing an international order.

Customers are responsible for providing any information reasonably required for customs clearance. We cannot guarantee delivery dates when a shipment is delayed by customs or other authorities.

7. Shipping Destinations

We currently offer shipping to selected destinations, including:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

This list is subject to change. Product availability and shipping eligibility may vary by destination. The destinations and shipping methods available at checkout determine whether we can fulfill a particular order.

8. Address Accuracy

Please carefully review your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible at jnbr.std@gmail.com with your order number and the corrected address.

Because orders may be sent to production shortly after purchase, we cannot guarantee that an address change can be made. Once an order has entered production or has been handed to the carrier, changes may no longer be possible.

JNBR is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout, subject to applicable law and any rights you may have under local consumer protection laws.

9. Order Changes & Cancellations

Because our products are made to order, production may begin soon after an order is submitted.

If you need to cancel your order, please contact us at jnbr.std@gmail.com within one hour of placing it. We will review your request as quickly as possible. Cancellation is not guaranteed if the order has already entered production.

Once production has started, we generally cannot cancel or modify the order because the item is being made specifically for you. Orders that have shipped cannot be changed or stopped through our standard order process.

This policy does not limit any cancellation, refund, or other rights that cannot legally be excluded under applicable consumer protection laws.

10. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us at jnbr.std@gmail.com with your order number and a description of the issue. For damaged or incorrect items, please include clear photos of the item and packaging when possible.

We will review the issue and work with our production or shipping partners to determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please check your delivery area and with household members, building management, or the carrier where appropriate. You can also contact us for assistance.

Nothing in this section limits remedies available to you under applicable law.

11. Delays Beyond Our Control

Delivery may be affected by severe weather, carrier disruptions, customs inspections, public holidays, incorrect address information, or other events outside our reasonable control.

If your order is delayed, contact us with your order number and tracking information, if available. We will do our best to help investigate the shipment. Delivery estimates are not guarantees, and a delay does not automatically mean that a package is lost.

12. Contact Us

If you have questions about production, shipping, tracking, or delivery, please contact us:

JNBR
Email: jnbr.std@gmail.com

Please include your order number so we can assist you more efficiently.